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Frequently Asked Questions

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Frequently Asked


Where can I buy a Litter Genie Pail/Refills and how much does it cost?

You can purchase Litter Genie products at a variety of retailers. Click here to find a retailer near you. Please note – prices vary per retailer!

How does Litter Genie #StopCatLitterSmell?

Our hassle-free odor control system inhibits odors caused by bacteria on the pail, and our easy-to-insert refills contain seven-layer bags with barrier technology to lock in odor and germs to keep your home smelling fresh.

I have multiple cats – is the Litter Genie Pail suitable for my home?

For homes with multiple cats, there’s the Litter Genie XL, which holds up to 50% more than our standard or Plus pails. It’s the nose-friendly, life-improving, happy-dance-inducing bigger savior for both you and your cat.

How do I set up/use/empty my Litter Genie Pail?

It’s as easy as 1-2-3 – from the makers of Diaper Genie, our nose-friendly, life-improving cat litter disposal system works in just three steps. Scoop the pet waste, open the lid and drop the clumps, and pull the handle to lock it in. Click here to watch our simple three step process.

I need assistance regarding my Litter Genie Pail – who should I contact?

Please click the purple help button on the bottom-right corner of the website and fill out the help request form. Our customer service team will assist you ASAP!

Odor Control

What causes cat litter odor?

You don’t have a stinky cat, you have a stinky litter box. And while no animal has pleasant smelling waste, cat litter odor can be extra powerful. There are a variety of factors that make cat litter odor so strong. Cat urine is very concentrated, containing pheromones and hormones used to mark their territory. In addition, as cat urine breaks down, it releases an ammonia odor and mercaptans (the same smell produced by our smelly friend the skunk). 

What’s the best way to control litter odor?

Controlling or eliminating litter odor is an issue that every cat owner has to tackle. The first step is to make sure your cat is properly trained and has access to a litter box with fresh litter in it. Most experts recommend having one more litter box than you do cats, so two boxes for one cat, three boxes for two cats and so on. The second step is maintaining the box by removing used litter regularly. Scoop clumps into a Litter Genie® pail to help lock litter and odor away.

Litter Box

What’s the best way to eliminate litter odors?

Rule number one is always keep a clean litter box. Having a Litter Genie® pail next to your litter box is a great way to ensure that you have a place to lock away your used litter to keep your home fresh and your cat happy. 

How many litter boxes should I have?

Most experts recommend having one more litter box than you do cats, so two boxes for one cat, three boxes for two cats and so on. That will make sure your cat always has a place to go!

My cat missed the litter box, what do I do?

If it’s a one time issue, treat the affected area with water, vinegar and mild soap and blot dry. If it’s a repeated issue, consider moving your litter box, retraining your cat, or visiting the vet to make sure it’s not a medical issue. 

How deep should my litter be?

Most cats prefer two inches of litter or less. Too deep, and your cat may not like their footing and opt to go to the bathroom elsewhere.